REFUND POLICY

Last updated: 22 December 2025

This Refund Policy applies to all purchases made from ICYS (“we,” “us,” “our”).

1. Change of Mind

Due to the nature of our products, including print-on-demand items and limited-run releases, ICYS does not offer refunds or exchanges for change-of-mind purchases.

Please ensure you review product descriptions, sizing guides, and order details carefully before completing your purchase.

2. Faulty, Damaged, or Incorrect Items

ICYS will offer a refund, replacement, or store credit if an item:

• Is faulty or defective

• Arrives damaged

• Is incorrect (wrong item or wrong size sent)

This is in accordance with the Australian Consumer Law.

3. Reporting an Issue

To be eligible for a remedy, you must:

• Contact ICYS within 7 days of receiving your order

• Provide your order number

• Provide clear photographic evidence of the issue

Requests submitted outside this timeframe may not be accepted.

4. Print-on-Demand & Production Variations

Due to the nature of print-on-demand and small-batch manufacturing:

• Minor variations in colour, print placement, texture, or finish are not considered faults

• Differences caused by screen display or lighting are not grounds for a refund

5. Approved Refunds

If a refund is approved:

• Refunds will be processed to the original payment method

• Processing times may vary depending on the payment provider

ICYS reserves the right to determine whether a refund, replacement, or store credit is the most appropriate resolution.

6. Return Shipping

Where a return is required:

• ICYS will advise on the return process

• Return shipping may be required before a refund or replacement is issued

Items returned without approval may not be accepted.

7. Sale Items

Items marked as sale, discounted, or final release are non-refundable unless deemed faulty under Australian Consumer Law.

8. Contact

For refund or return enquiries:

Brand: ICYS
Email: marblehousemedia@gmail.com